Administrators can configure the notification settings for all users. These settings are accessed via the Admin tab > Notification Settings. The settings are applied globally to all users. If a setting is enabled, the applicable personnel will receive an email notification at the prescribed time.
Within the Admin section, open the applicable category. Then edit each item.
DETAILED DESCRIPTION OF SETTINGS
There are three main groupings of settings. Within these groupings, the same types of setting are available, but will be applied to the particular set of issues related to the user, such as if the issue is assigned, owned, or followed by the individual.
ISSUES ASSIGNED TO ME: These notifications will be sent to the assignee of an issue.
ISSUES I OWN: These notification will be sent to users that own an issue.
ISSUES I FOLLOW: These notifications will be sent to any user that is following an issue.
Within these sections, the following settings are available.
Send Reminder XX day(s) prior to the due date. If enabled, the assignee/owner/follower will receive an email notification when that specified date is triggered. More than one date may be configured, such as to receive an email 120 days, 90 days, 60 days, 30 days, etc. from the due date.
Send a notification every time a comment is made: The assignee/owner/follower will receive an email identifying the issue and that a comment was made.
Send a notification every time an update is made (excluding comments): The assignee/follower/owner will receive an email stating that an update was made to the issue.
Send a notification every XX day(s) and issue is open: The assignee/owner/follower will receive an email every XX number of days an issue is open.
Send a notification every XX day(s) an issue is past due: The assignee/owner/follower will receive an email every XX number of days an issue is past due.
Summary email of open issues: The assignee/owner/follower will receive single email grouping the current issues that are open based on the interval configured (daily, weekly, monthly, yearly). The emails will be sent on the first day of the reporting period, such as the 1st of the month.
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