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Issue Age and Past Due Age

The system will calculate the length or number of days an item has been open and the number of days an item is past due.   From the issues tab, you can see these listed under the "Age" and "PD" or past due headings.  A few characteristics of how the system handles this data are below.

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Age:  The age of the issue is calculated by the difference between the Issue Date and the Current Date unless an Actual Resolution Date has been entered.  If an Actual Resolution Date has been entered, the age will be the difference between the Issue Date and the Actual Resolution Date.

PD or Past Due:  The past due age is the number of days and item has exceeded the Target Resolution Date.  If the number is negative, it will be the number of days until the Target Resolution Date.  If an Actual Resolution Date is entered, the PD days will be the difference between the Target Resolution Date and the Actual Resolution Date entered. 

The age and past due age will recalculate upon editing the Issue Date, Target Resolution Date, or Actual Resolution Date.   

 

 

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